An Inside Scoop on NextLot’s Account Management Team

The Account Manager role at NextLot is crucial to NextLot’s company mission to provide the best experience for its clients and bidders through superior customer service. NextLot’s Account Managers create lasting relationships with their clients while ensuring auction success. Through the guidance of Account Managers, clients have the ability to customize their online platforms to adapt to their auction preferences. NextLot’s approach to provide the best online bidding experience guarantees client and bidder satisfaction while reinforcing the company’s commitment to generate more bids and higher prices.

Known as the jack of all trades, the Account Managers consult and adapt to clients’ needs regarding their online auctions. After the initial software training Account Managers conduct with new NextLot clients, Account Managers continue to collaborate with clients to ensure success in the functionality and aesthetic of their online platform. The partnership fostered between NextLot’s clients and Account Managers differentiates NextLot’s customer experience from its competitors. Clients trust NextLot’s Account Managers with managing support and clerking their auctions which can include live webcast auctions or timed online auctions.

NextLot is proud to introduce the company’s bright bunch of young professionals who exemplify the best customer service in the auction industry. To further showcase their unique personalities and professional working styles, the Account Managers have taken the Myers Brigg Personality Test which has resulted in some captivating results furthered explained below.

Christopher Goad

The Defender

Chris is an alumnus of College of Charleston and has been working at NextLot for the past 7 years. As a Senior Account Executive, Chris admires the capability of the auction industry to reach a broad demographic of bidders through online bidding platforms. His humble dedication as a colleague and manager ensures productivity in his role as a defender of his clients. Through client partnerships, Chris is confident in his ability to provide tailored customer service and attentive communication. Outside of work interests, Chris hopes to travel to countries in Southeast Asia to explore the region’s rich biodiversity and enjoys challenging his taste buds with spicy foods like the Daredevil pizza at one of Raleigh’s local breweries.

What is most rewarding/favorite part about being an Account Manager?

Working with different clients to find ways to go above and beyond to make sure their auctions are successful. I strive to work closely with my clients as a member of their team.

What do you hope NextLot accomplishes over the next 5 years?

All inclusive platform where clients can use NextLot from start to finish as opposed to different companies providing specific services.

How do you ensure clients’ needs are met as an Account Manager?

Figuring out their needs and satisfying them. If we are not able to complete the task, then we can work with them to meet their needs. Communication is crucial.

If you could be anyone from any time period who would it be and why?

I have always had a found respect for Jack Nicklaus. He is one of the best and most renowned golfers to ever play the game.

Taylor Twine

The Executive

Taylor graduated from The University of North Carolina at Chapel Hill. He had first learned of NextLot from his fraternity brother and current Chief Operating Officer Matt Henderson and has enjoyed working with the versatility of the auction industry ever since he began 5 years ago. His Executive personality thrives in connecting with others to accomplish organization as an Account Manager. With the goal of his clients growth in mind, Taylor continues to be an integral role of his clients’ online bidding success. He values client requests and updating the system to implement personalized changes that create an easy user experience for NextLot’s online bidding platforms. When he is not consulting with clients, Taylor enjoys burrito bowls from Chipotle and has aspirations to one day appear on T.V.

What is most rewarding/favorite part about being an Account Manager?

Seeing a client be successful. Overall success is good and also knowing that online bidding played a partial role in the success whether it was big or small as long as the clients is happy.

What do you hope NextLot accomplishes over the next 5 years?

I want to see NextLot provide full service auction software and become more than just an online bidding platform.

How do you ensure clients’ needs are met as an Account Manager?

I encourage clients to reach out whenever they need assistance. I am happy to help my clients with any of their needs.

If you could be anyone from any time period who would it be and why?

Benjamin Holt, the man who founded Caterpillar. It would be cool to see how the largest heavy equipment manufacturer in the United States came to be.

Brooke Keller

The Protagonist

Brooke is an alumnus of The University of North Carolina at Wilmington and has been with NextLot for the past 5 years. In her Senior Account Executive role with NextLot, Brooke excels in tracking client progress and guaranteeing constant communication with clients. Having the personality role of a Protagonist, Brooke’s natural leadership abilities and confidence have propelled her into success in any opportunity to work with colleagues and clients. Brooke’s insightful communication skills and ability to recognize passion in others have shaped her customer-relationship oriented approach to client partnerships. Outside of reaching new heights in her career, Brooke hopes to eventually skydive in New Zealand.

What is most rewarding/favorite part about being an Account Manager?

The most rewarding part is to see an auction run from start to finish. When I start working with a new client, I am able to train them on the software and consult them through the process of building their online auction. I like being able to see the auction online or run the auction in house where I experience the auction run in real-time and being a part of their success.

What do you hope NextLot accomplishes over the next 5 years?

An all encompassing clerking system for bidders online and onsite. I hope that we can provide customers with analytical marketing to track how their bidders are coming to their site and registering their accounts to further NextLot’s partnership with our clients to help with their success.

How do you ensure clients’ needs are met as an Account Manager?

I aim to check on my clients weekly to see the progress. I like them to know that I am readily available for them to reach me. I try to do everything I can in my power to assist in the success of their auction such as sending additional email blasts and calling bidders to generate interest. I think it’s important to call clients and ask if there is anything outside of online bidding that I can assist with to strengthen the partnership we have together.

If you could be anyone from any time period who would it be and why?

Oprah Winfrey. I respect Oprah because she is always positive and very influential. She has helped a lot of people through philanthropy by supporting charitable projects and providing grants to nonprofit organizations around the world.

About NextLot, Inc.: NextLot provides auctioneers with a fresh approach to online-timed and live webcast auctions by providing extremely easy-to-use, privately branded software for three main auction formats: Timed Auction, Webcast, and Pre-Bid. NextLot believes that auctioneers’ most important assets are their buyers and that these assets should not have to be shared with their competitors on a public portal. NextLot users build brand loyalty while enjoying full control of their customer base, and avoiding exposure to competition. For more information on NextLot, Inc and services offered please visit www.nextlot.com.